Frequently Asked Questions
Everything you need to know about shopping with Dia Display Studio
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days domestically, while international shipping may take 10-15 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your products ethically sourced?
At Dia Display Studio, we prioritize sustainability. We partner with certified manufacturers who ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
What should I do if my item arrives damaged?
We apologize for any inconvenience. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.